FAQs Archive - Page 17 of 23 - Cobalt Clean

Q: Can I leave a key code or key?

Many of our clients do choose to leave a key, key code, key cards for us to access the priority. This is often for recurring clients we’ve already serviced, or for vacation rental homes (Airbnb, VRBO, etc). If you’d like to leave us a key or key code for entrance, please do so in the “Additional Notes” section, or contact us as soon as possible. Clear instructions must be provided to prevent disruption of service.

Q: Are your prices negotiable?

Unfortunately, no. We do our best to provide the absolute best service and pay our awesome staff, while maintaining competitive prices. We use the details you provide us of your property (sq ft, bed/bath count, condition, frequency of cleans) to estimate duration and price. We do provide discounts for senior and military clients.

Q: Do I need to be home when the cleaners arrive?

No, most of our clients are not home when our cleaners are present. Of course, it is up to you to be present in your home upon arrival, leave mid-way through service, or leave us instructions to access your property to clean. We have many clients that have their own preferences for our entrance. Please kindly leave detailed instructions for easy entry and exit from your property. We are not responsible for properties left unlocked.

Q: Is it OK if my pet is home when you clean?

Yes! If you will not be at your property at the time of service, it is perfectly fine to leave your pet(s) at home. However, aggressive or unfriendly pets should not be present in the property. We are not responsible for pet dander/hair left on furniture from wandering pets after we’ve cleaned.

Q: Should I provide any cleaning supplies/equipment?

We provide our own set of supplies and equipment. We also provide the option of non-toxic plant-based cleaning products only for those with allergies or sensitivities to certain chemicals, for an additional charge. If you have your own cleaning supplies, please mention at the time of booking. We are not responsible if the clean must take additional time due to use of different equipment. We are also not responsible for replenishing or repairing supplies lent to us for cleaning.