Some properties require more time than what was booked for. Usually this includes but is not limited to:

  • Property size larger than described
  • Property condition dirtier than described
  • Many knickknacks, furniture, etc to be cleaned
  • Pet dander/hair not mentioned

If your property requires additional time and work, we will first notify you of any differences in condition or size after arrival. We’ll remind you the scheduled duration of service and how much longer we would need to clean the property as requested. We then present you with two options based on your preference:

  1. Clean up to our initial duration estimate (eg. 4.5 hours) and use your instructions to clean priority areas first
  2. Add additional hours to service duration and price. Discounted hourly rate is provided for additional time. Based on our availability only.