Please be absolutely certain your home is accessible to our cleaning crew. Correct gate codes, key locations, and clear directions to the entrance of the home are required.

If you are not at home when we come to clean, please deactivate your security alarm prior to each scheduled visit and/or provide us with a code to access the property.

If our cleaning crews are unable to access your home within 30 minutes of arrival, or if our crew is turned away when they arrive (for any reason), a cancellation fee of up to 50% will be applied.