Bookings can be modified, rescheduled, or canceled by the customer up to 48 hours in advance of the booking date. This is free of charge and can be done in the client portal, or by calling/texting us. However, any confirmed booking that is rescheduled or canceled within 48 hours of the scheduled booking time will be charged up to 50% late cancellation fee . This is to ensure we can pay our staff for travel, time, and losing the reserved slot for the day.

FAQs Archive - Page 19 of 23 - Cobalt Clean

Q: Will the same cleaner come every time?

Yes, they can! Just let our staff know you’d like to request the same cleaner for your next appointment. Please note that our cleaner’s availability may be limited. If there is a conflict in schedule, we may send another cleaner. All of our cleaners are trained and vetted to the same standard to ensure the same quality no matter who we send out!

Q: Are you licensed, bonded, and insured?

Yes! Our company is licensed to operate in Nevada, bonded and insured.

Q: What are your hours of operation and office hours?

Hours of Operation & Office Hours Monday to Friday: 8am – 5pm Saturday: Closed Sunday: Closed We are closed on all major federal holidays. We answer all queries on a first-come, first-serve basis. For the fastest response, give us a call or text during office hours and a professional will be glad to help you.