Some of our cleaners have allergies to pet dander, hair, and debris. Please disclose, upon booking your appointment, if your home has/had pets to help keep our cleaners safe, healthy, and able to work. Failure to disclose this information may result in same day cancellation, rescheduling of your booking, and up to 50% cancellation fee.

We create our schedules based on route optimization to ensure our techs are using their fuel consumption conservatively. Occasionally, we will send a different tech due to scheduling conflicts, or if your regular tech is unavailable, sick etc. We also rotate our techs schedules to keep their schedule fresh, as well as a healthy upbeat work environment. Cobalt Clean does reserve the right to change cleaning techs last minute in order to ensure your home is not skipped, or rescheduled due to staff being ill, or no longer working with us. Rest assured, all our techs are trained the same way to provide consistent quality regardless of who cleans your home.

Our team are composed of background checked and thoroughly trained professionals. Still, accidents happen and there are specific protocols for all scenarios. If property damage occurs during service, please contact us within 48 hours of service end date. Any claims after this period will not be accepted. On certain cases, we work with insurance and law enforcement to ensure accurate information. This may involve an incident or police report. Cobalt Clean is not responsible for damage due to faulty or improper installation . Please inform us immediately if you are aware of any items in your home that require this type of attention.

FAQs Archive - Page 21 of 23 - Cobalt Clean

Q: Poaching Or Attempting to Hire our Staff

Poaching or other attempts to hire our staff outside of Cobalt Clean are strictly prohibited and not tolerated . We work extremely hard to screen, background check, vet, train, and manage our staff. Additionally, we pay well compared to other cleaning companies. We treat our staff with care, and we work hard to make their employment an enjoyable experience. Time and money resources are consumed to bring you a safe and efficient service. Because of this, any and all attempts of poaching our staff will be documented and service will be canceled without possibility of refund . In addition, we may reject any future bookings with you. There are no exceptions.

Q: Trashed, hoarder, unsafe, or homes with strong odor

While we do our best to be inclusive of our clients in Las Vegas, there are some properties we will not service. This includes, but is not limited to: Trashed homes Hoarder homes Homes with strong odor (from nicotine, drugs, pets, etc) Homes with pests or rodents Other unsafe properties If your property falls under this category upon arrival, our technicians are instructed to take pictures/videos to send to management for approval. If we determine your property falls under these categories, or our technicians feel unsafe in any way, they are instructed to pack all equipment and head back. Service is cancelled or rescheduled, and a $50.00 non-refundable fee is applied.